Redesigning the Booking Flow

In my spare time, I’m working on redesigning Funky Monkey’s booking page. My goal isn’t to change the visual identity, since usability tests have shown that users enjoy the current style, but to streamline the booking experience, which is more complicated than it needs to be.

Key Pain Points from Testing

In tests (where users booked a party for 12 kids and had to request food intolerance accommodation), it became clear that:

• CTAs didn’t look clickable (poor affordance).

• Layout made it hard to compare packages (prices/included services weren’t scannable).

• No progress bar or summary cart left users disoriented.

First Iteration

I kept the visual identity but:

✔ Added a progress bar for clarity.

✔ Simplified the initial form (# of kids, location, date/time, theme).

✔ Included a summary cart at the top for selected items.

✔ Listed packages below with visible pricing and services.

But… the flow still felt off.

Current Adjustments

Now, I’m testing a new approach:

Show packages upfront, side by side, with clear pricing and services, so users start by comparing options before filling details.

Still working on it, but each tweak gets us closer to an intuitive flow. Have you ever faced something similar in a redesign?